❓ How does carpet pickup work in Marmara Evleri?
We work in accordance with Marmara Evleri security protocols. First, an appointment notification is made to site security, then we arrive at the scheduled time in coordination with your concierge. You don't need to be in your apartment; you can hand over the carpet to your concierge. The entire process is informed with photos via WhatsApp.
❓ What cleaning method is applied for my silk carpet?
Our silk carpet cleaning process is specially formulated. We use pH-balanced special detergent that doesn't damage silk fibers. Traditional hand-washing technique is applied instead of machine. Drying process takes place in a shade environment, humidity-controlled room. Your silk carpet's shine and softness are preserved.
❓ What is the insurance coverage for my antique Iranian carpet?
Our standard insurance coverage is up to 100,000₺. For higher value Iranian carpets and antique carpets, special valuation is performed and insurance coverage is adjusted accordingly. A photographic value assessment receipt is prepared upon pickup of your carpet.
❓ How long does carpet cleaning take in Marmara Neighborhood?
Our carpet cleaning time in Marmara Neighborhood varies according to carpet type. Machine-made carpets take 2-3 business days, handwoven carpets take 3-5 business days, silk and antique carpets take 5-7 business days. Drying time may extend depending on carpet thickness and weather conditions. Express service is available for emergencies.
❓ Is there special transportation for large living room carpets?
We have special equipment for spacious apartments in Marmara Evleri. Large carpets exceeding 50m² are rolled with professional roll machine. Transportation plan is made according to elevator dimensions. If necessary, carpets are carried via stairs without folding. Your carpet is safely transported without any damage.
❓ Is there a special discount for Marmara Evleri?
Yes! We have a special loyalty program for Marmara Neighborhood residents. We offer 10-15% discount, priority appointment rights and free carpet care consultation to regular customers. We also have bulk campaigns in agreement with site management.
❓ Do you provide service on weekends and Sundays?
We offer scheduled service every day including Sundays, exclusive to Marmara Evleri residents. We can do pickup and delivery during hours permitted by site security. You just need to make an appointment in advance for Saturday-Sunday.
❓ Do you also provide upholstery and curtain cleaning service?
Yes, in addition to our carpet cleaning service in Marmara Neighborhood, we also offer upholstery cleaning, curtain cleaning and comforter cleaning services. You can handle all your textile cleaning in one appointment.
